Our proactive monitoring and maintenance is included in this package, offering you peace of mind for predictable service to maximize your investment. The FSMA includes 24x7x365 specialized support and guaranteed response times as quick as one hour; as well as weekend and holiday coverage for recurring needs and guaranteed response (as negotiated), and network protection. This agreement also covers system health monitoring, backup of Lasernet license, guaranteed 99.5% uptime, a dedicated project manager and short-term personnel coverage for special project needs and more.
Choose between the starter level (up to 40 support hours per month; response within 4 hours) or premier (up to 80 support hours per month; response within 1 hour).