FULL SERVICE MAINTENANCE AGREEMENT

Maximize your Microsoft investments with a CuroGens Full Service Maintenance Agreement. For a predictable monthly fee, our team of support engineers provides a variety of service desk, proactive maintenance and critical response services.

Proactive Monitoring and Maintenance

Day-to-day IT challenges can undermine productivity, limit innovation and detract resources from business-critical operations. We ensure optimal health of your cloud environment with continuous system monitoring and maintenance. Our services also include automated reporting, database performance management, and proactive capacity planning.

24/7 Specialized Support

Your business can’t afford downtime. That’s why we offer unlimited 24x7x365 support and guaranteed response times as quick as one hour; as well as weekend and holiday coverage for recurring needs and guaranteed response (as negotiated). Our multi-channel service desk support allows for convenient issue reporting. When it comes to IT issues, we’ve seen it all – and we’re equipped to quickly identify and respond to problems.

Network Protection

Our comprehensive services provide peace of mind by ensuring the security and stability of your IT environment. We offer extensive system support and maintenance such as: centralized patching, updating, security protocols and maintenance; configuration management; SOP and documentation; and database backup and retention.

Scalability and Predictability

To free you from the burden of responding to rapid changes on demand, we manage scaling your environment as needed so you’re only paying for the capacity your business requires. How our monthly support services are utilized also is variable. You may be ramping up for a complex project or new development, or scaling back service hours and storage usage during slower months. However, the monthly fee remains predictable.

Strategic Planning

As an Independent Software Vendor (ISV) and certified Microsoft partner, we use our in-depth knowledge of Microsoft products to create custom, industry-specific solutions that solve unique business challenges. We help our FSMA customers make more informed technology decisions with regular reviews of their environment performance, as well as consulting services, advanced assessments and audits, and special project assistance.

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